DocPanel is dedicated to delivering a higher standard of service and ensuring the safe, high-quality care of patients through our telehealth services. We adhere to the Joint Commission’s Standards for Telehealth Accreditation, giving our clients confidence that our processes support the qualifications, competency, and compliance of the radiologists’ providing interpretations for their organizations. To demonstrate this commitment and maintain full transparency, DocPanel provides clients with a written description of the key service features outlined in this policy statement.
1. Vision, Mission, and Goals
Vision: To transform access to high-quality radiology expertise by connecting patients and providers with a nationwide network of subspecialty radiologists through secure telehealth services.
Mission: DocPanel is committed to delivering accurate, timely, and patient-centered diagnostic imaging interpretations that support clinical decision-making, improve outcomes, and promote a culture of safety, quality, and equity in healthcare delivery.
Goals:
Ensure timely and reliable radiology reporting.
Uphold the highest standards of professional competency and ethical conduct.
Foster strong collaboration with healthcare providers to enhance continuity of care.
Continuously evaluate and improve the safety, quality, and effectiveness of services provided.
II. Nature & Scope of Services
DocPanel provides subspecialty diagnostic radiology services through a secure telehealth platform. Services include the interpretation of imaging studies (e.g., MRI, CT, ultrasound, mammography, X-ray), generation of diagnostic reports, and direct communication of critical or unexpected results to ordering providers. All services are delivered in accordance with applicable federal, state, and professional standards of care.
III. Expectations & Metrics
DocPanel monitors performance using measurable criteria, including but not limited to:
Provider availability to ensure adequate coverage for client needs.
Turnaround times for routine, urgent, and critical results.
Accuracy and completeness of diagnostic interpretations.
Client satisfaction surveys and feedback mechanisms.
Performance results are evaluated against established benchmarks, with opportunities for quality improvement identified and implemented as necessary.
IV. Provider Competency
DocPanel defines the core competencies required for all radiologists delivering services, including education, training, licensure, subspecialty expertise, and continuing professional development. Competency documentation is maintained internally and verified on an ongoing basis through credentialing and re-credentialing processes.
V. Communication of Incidents, Errors, and Sentinel Events
DocPanel maintains a structured process for communicating unexpected incidents, errors, and sentinel events to clients. This includes:
Immediate notification to the responsible provider or facility contact.
Participation in root cause analyses, when appropriate, to identify contributing factors.
Transparent communication about findings, lessons learned, and corrective actions.
These communications support a culture of safety, equality, and accountability. They also ensure that information is used to strengthen service processes, enhance effectiveness, and meet the needs of all clients and patients served.
VI. Delivery of Telehealth Services
All services are provided via telehealth in accordance with the terms outlined in written client agreements, including adherence to security, confidentiality, and HIPAA compliance requirements.
VII. Evaluation of Services
DocPanel conducts regular evaluations of service quality and performance as outlined in written agreements with clients. This evaluation process includes review of turnaround times, report quality, communication effectiveness, and overall client satisfaction.
VIII. Service Improvement
When services do not meet defined expectations, DocPanel takes immediate steps to analyze the root causes, implement corrective actions, and measure the effectiveness of improvements.
IX. Financial Incentives
Policies and procedures regarding financial incentives or potential conflicts of interest related to services provided are available upon request, if applicable.
X. Ethical Considerations
DocPanel supports an open process for addressing ethical issues and situations prone to conflict. Staff and individuals served are encouraged to raise ethical concerns without fear of retaliation. Concerns are reviewed promptly by leadership, with resolution processes in place to ensure fairness, compliance, and alignment with professional standards.
Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact us to discuss the issue at 856-242-7343. DocPanel has processes in place to resolve customer complaints in an effective and efficient manner.
Any individual or organization that has a concern about the quality and safety of patient care delivered by our healthcare professionals, which has not been addressed by us, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. We demonstrate this commitment by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.